Nutqa Billing
Refund Policy
Nutqa offers a 7-day money-back guarantee on a customer's first subscription payment, whether they choose the monthly or annual plan.
7-day money-back guarantee
If this is your first Nutqa subscription payment, you can request a full refund within 7 days of the payment date. No questions asked.
How to request a refund
Email support@nutqa.com within 7 days of your first payment date and let us know you would like a refund.
After the 7-day window
After the 7-day refund window has passed, subscription payments are non-refundable for the current billing period. You can still cancel at any time through your account settings or the Paddle customer portal to stop future renewal charges. If you cancel, your access will continue until the end of the period you have already paid for.
You can also review Paddle's refund policy and buyer help resources for Paddle-managed subscription and refund support.
First payment only
This guarantee applies once per customer and only to the first subscription payment. It does not apply to renewal charges, and it does not reset if a customer cancels and later subscribes again.
Payments processed by Paddle
Paddle.com Market Ltd acts as our payment processor and merchant of record for all Nutqa transactions. That is why payment statements and invoices may show Paddle.com instead of Nutqa.
In some cases, Paddle may review refund requests outside this stated window at its own discretion under Paddle's refund policy.
Billing and refund questions
If you need help with a refund or a billing question, contact support@nutqa.com.
To manage or cancel a subscription in Paddle, use the Paddle customer portal.